San Michele Resort — Point Of Interest in Adaminaby

Reviews of San Michele Resort

• Blake

  Added 2015.11.15

  We booked accommodation - a bunk room to sleep 4 adults and 4 kids through an online booking agency at what we thought was a fantastic rate. On showing the details of the room to my friend online on my phone, I booked using my credit card. BIG MISTAKE! Despite FREE CANCELLATION ON MOST ROOMS clearly plastered across this website, this bunk room was THE exception. San Michelle's website revealed that our room did not make reference to the flat screen tv as promised on the booking website description of the room. We had a group with 4 children! No tv after all day skiing was not going to be great so I rang the property to double check description of the room. Graham (whose family apparently owns the property) confirmed no tv in the 8 bunk room. I requested that he cancel the room booking and refund the full charge for three nights he had already processed! "No- they are the hardest room to sell - no refunds". I tried to negotiate - could he try to sell the room and refund me if the room sold - he laughed and said no, not his problem! I suggested that the web site description did not match the description on his own site and that he had just confirmed no tv in the room. Again he says not his problem. "You come here, see the room then complain!" was his response! As if anyone would check in at a motel where you are made to feel so unwelcome and spoken to so rudely! I advised that I would be seeking a refund from the site or Fair Trading or my credit card company - surely this is illegal - selling a room where you have falsely advertised its features. "Good luck" was all he could say. He then accused us of having found a cheaper room elsewhere - not the case - and hung up. We did contact the Visitors Centre after this and booked elsewhere (and paid more for it!) and had a great time - but as for this motel - BE VERY WARY!